Questions, answered.

Browse the catalogue, add what you need to your cart, then continue to checkout. Sign in or create an account, choose pickup or delivery, confirm your details and place the order.

You will receive an order reference such as NNH-ABC123. Keep it handy — it is used to match your payment and any messages about the order.

Yes. An account lets you place orders, upload payment receipts and follow each order’s progress. It also keeps your contact and delivery details ready for next time.

Create an account or sign in.

Online orders are paid by bank transfer or mobile money. The account details are shown on your order page after checkout.

Pay the items total and use your order reference as the payment reference. If you choose delivery, the delivery quote is paid separately once we confirm the cost. The website does not collect card details.

Open the order from your account and use the Payment receipts panel. Upload a clear photo or PDF of the receipt — JPG, PNG, WebP and PDF files up to 5 MB are accepted.

If you upload the wrong file, you can upload a replacement. The shop can also reject a receipt with a note explaining what is needed.

Receipts are checked during shop hours, usually the same day. Your order page updates automatically when the payment has been reviewed, so there is no need to keep refreshing or send the receipt again.

Enter the code in the cart and press Apply. The discount is shown before you continue to checkout. A coupon may have a minimum spend, an expiry date or a limited number of uses.

You can cancel an order yourself while it is still awaiting payment. Open the order and choose Cancel order; any reserved stock is returned to the shop.

Once a receipt has been uploaded, contact the shop with your order reference. We will help with changes where the order has not yet been packed or dispatched.

We arrange delivery around Dar es Salaam. Delivery is quoted separately for each order based on the location and items. Choose delivery at checkout and we will contact you with the cost — it is not included in the items total.

For deliveries outside the city, contact the shop first so we can confirm whether delivery is possible and what it will cost.

We prepare the order after payment is verified. For delivery, we confirm the delivery quote and arrangement with you before dispatch. For pickup, we contact you when the order is ready to collect.

Bulky materials and site deliveries are scheduled separately so that the right vehicle and offloading arrangements are available.

Delivery is quoted separately from the items total. Once we confirm the cost, you can pay the delivery quote by bank transfer or mobile money using the same order reference. We will not dispatch until the delivery arrangement is agreed.

Yes. Choose Pickup from the shop at checkout. There is no delivery charge. We will contact you when the order is ready and confirm the collection address and opening hours.

Bring your order reference when collecting.

Yes. Send the material list, quantities and site location to the shop. We will confirm stock, price the order and arrange delivery with you.

Request a trade quote.

Photos are representative of the product type. Packaging, colour or finish can vary between brands and deliveries. If the exact appearance matters, ask the shop for a current photo before ordering.

Stock counts are shown on each product page and are checked again when your cart is priced. If an item becomes unavailable, the cart will flag it so you can remove it or reduce the quantity before checkout.

Yes. Send a material list with quantities and the delivery location and we will confirm availability and price the whole order. This is useful for contractors, sites, schools, offices and renovation projects.

Send your list.

Contact the shop with your order reference and, where useful, a photo of the item or receipt. We will check the order and agree a replacement, exchange or refund where appropriate.

Please report the issue as soon as you receive the order so we can trace it with the delivery team.

Open your account page to update your name, phone number and delivery address, or to change your password. Use a password you do not reuse on other websites.

Receipts are stored privately. They are visible to you when signed in and to the shop’s authorised team for payment verification. They are not listed publicly or shared with other customers.

Check the email address and password you used. If you still cannot get in, contact the shop from the email address on your account and we will help you recover access.

Contact the shop.